FAQs
1. General Questions
-
What types of benches do you offer?
We specialize in a wide range of benches, including indoor, outdoor, and shower benches, designed to suit every space and style. -
Are your benches eco-friendly?
Yes, many of our benches are made with sustainably sourced materials like teak and oak, ensuring a balance between quality and environmental responsibility.
2. Shipping & Delivery
-
Where do you deliver?
We ship across various countries of the world. Shipping fees and delivery times vary by location. -
How long will it take to receive my order?
Orders typically ship within 3-4 working days and arrive in 7-10 working days. You’ll receive tracking details once your order is dispatched. -
Do you offer free shipping?
Free shipping is available on orders over $1,000 or during promotional periods. Check our homepage or subscribe to our exclusive newsletter for current offers.
3. Returns & Refunds
-
What is your return policy?
We accept returns within 7 days of delivery for unused items in their original packaging. Visit our Returns Policy page for full details. -
How do I initiate a return?
Contact our customer support team from the contact page with your order details, and we’ll guide you through the return process.
4. Payments & Security
-
What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment options. -
Is my payment information secure?
Absolutely. Our site uses SSL encryption to ensure your payment details remain safe and secure.
5. Product Care & Maintenance
-
How do I care for my benches?
- Indoor Benches: Wipe with a soft, damp cloth and avoid harsh cleaners.
- Outdoor Benches: Use a wood sealant or cover during extreme weather for longevity.
- Shower Benches: Clean regularly with mild soap and dry to prevent water stains.
6. Customization
-
Can I request custom designs or modifications?
At the moment, we don’t offer customization services, but we’d love to hear your feedback and ideas for future products!
7. Contact & Support
-
How can I contact you?
You can reach us via email at [insert email], call us at [insert phone number], or use the contact form on our Contact Us page.